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FAQ

CANCELLATION POLICY

The cancellation policy is as follows and will be enforced to cover administrative time and expense.
1) Overnight care must be canceled 48 hours in advance to receive a credit or refund. Cancellations within 48 hours will be billed at the regular rate.
2) Clients who leave late or return early from a trip early will not receive a refund for canceled services. A credit may be given for cancellations more than 48 hours in advance.
3) For dog walking clients services must be canceled by 1 am on the day of service to avoid a 50% cancellation fee.
4) The cancellation policy will be enforced to cover administrative time and expense. Please understand that the Company’s team made time for your visits and may have turned other people down to allow time for your pets.
5) If you do not cancel and we show up you will be charged the full price of service. 
6) There is 24 hour security surveillance .

 

Do you care for all dogs?

 

Happy Tails Pet Sitting cares for its team members as we care for our dogs – with safety first! We regret that we are unable to care for any animals that have a history of biting, fighting or attacking other animals or people.

What is customized care?

What happens in the event of an emergency?

What happens in the event of an emergency?
All emergencies are unique and may require split second decisions. We will follow all guidelines and procedures to protect your pets and our team members. Depending on the situation we will either try to get in touch with you or follow the procedures outlined in our emergency response plan. We will always use our best judgement and we will do what it takes to serve and protect your pet when each second counts. If a pet is in need of emergency care they will be taken to the nearest veterinarian, your veterinarian (if available), or emergency pet hospital facility.

What do you supply for overnight boarding?

What is customized care?
Although nobody will care for Holly and Hazel as well as you do, Happy Tails Pet Sitting is dedicated to maintaining your pet(s) familiar daily routine. Whether it is an extra long walk in the morning, a home cooked meal, or a midnight treat we customize our care to fit your pet’s lifestyle and routine!  However, we cannot accept requests that conflict with our policies.

How can I check on my pet during their stay?

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PREPARING FOR A DOG BOARDING STAY:

A FEW THINGS TO PACK IN YOUR PET’S DOGGY BAG

FOOD

Most pet owners stick with 1 to 2 different types of food that they know their dog enjoys. If you have ever tried to introduce a different type of brand or food to your dog, you know that this can cause a negative change in appetite and even upset stomach. Since your dog may already feel uneasy in the unfamiliar environment of the dog daycare, you want to keep the other aspects of his life as normal as possible. Provide your pet sitter with enough food to last the entire duration of your dog’s stay. Use small plastic baggies to package pre-measured meals, and label them “Breakfast”, “Lunch”, and “Dinner”. This will ensure that your dog is getting exactly the right amount of food for each meal. If there is any food leftover, the pet sitters will be able to tell that your dog may be feeling stressed or uncomfortable.

Medicine and Supplies

Many dogs must take certain medication and/or supplements on a daily basis, and Happy Tails will be happy to administer these to them as needed. Include the appropriate number of doses that your dog will need to take in your absence, as well as written instructions with details such as dosage amount and schedule. If the medicine and/or supplements must be taken with food, it’s helpful to include them in the pre-packaged meal bags.

Favorite Toy

Dog daycares like Happy Tails are well equipped with all sorts of toys for your pet to play with. However, almost every dog has their favorites that they just can’t live without. Pack 1 or 2 of these toys to make sure your dog has all of the fun that he enjoys at home.

A Leash

Most doggie daycares require sending your dog with 1 leash, but it’s always a good idea to include 2 in case the other is lost.

A Reminder of Home

Absence makes the heart grow fonder, and this is especially true for pets and their owners. No matter how much fun you and your pet are having, you on your vacation and your dog with his new friends, you will surely miss each others’ company. To keep your dog feeling close to you even in your absence, include something with your scent. This can be a blanket, t-shirt, or even a sock. This is a wonderful way to help your dog feel comfortable, calm, and stress-free.

Other Special Items

As your dog’s owner, you know more about him than anyone else on the planet. Does your dog have a special food or water bowl that he loves to eat and drink out of? Does he have a KONG or certain treats that make his tail wag? Think of items that will help your dog feel happy and comfortable and throw them into your dog’s overnight bag.

Documents Required

If you have not submitted all of the paperwork necessary beforehand, be sure that all required documents and forms are ready to present on drop off day. This could include everything from medical records, vaccination charts, contracts, and rule acknowledgment forms. Contact the pet daycare if you have any questions about a specific form or document.